Freeland Chamber University
Join us for monthly seminars and workshops on such issues as marketing, taxes, human resources, customer service, and technology.
Customer Service:
How to use it to grow your company, build equity, and stay sane while running a small business!
Thursday, September 24, 2009
China City
6 - 6:30 mixer; 6:30 - 7:30 program
Free for chamber members; $5 suggested donation for non-members
Contact the chamber office to register: 331-1980 or freeland@whidbey.com
With Nina Fenton
Business owner, university professor, Harvard MBA, and WI resident
Ms. Fenton will share the proven do's and don't when it comes to delivering outstanding customer service, resulting in increased sales and customer/client retention.
Topics to be discussed:
- What is the vision and goal of your company or business?
- The six steps of service (G.E.N.T.L.E)
- How do you define a customer/client?
- Understanding and meeting a customer's expectations (all 8)
- Red flag words, body language, and etiquette
- Hiring and firiing policies
- Starting Tomorrow: Ideas & Best Practices to implent right away
- The costs od doing nothing differently
- Q & A session